These Terms & Conditions govern your access to and use of the pg123 platform, including all betting, gaming, promotional, and financial services available to players in Indonesia. Please read them carefully before registering or placing any wager.
In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:
Access to and use of the pg123 platform is subject to the following eligibility requirements, which must be satisfied at the time of registration and maintained for the duration of account use:
To access the full functionality of the pg123 platform, you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, registered email address, and Indonesian mobile number.
You are solely responsible for maintaining the confidentiality of your account credentials — including your username, password, and any two-factor authentication codes. You must not disclose your pg123 login credentials to any third party. pg123 will never request your password via live chat, email, or any other external communication channel. Any communication purporting to be from pg123 and requesting your password should be treated as fraudulent and reported immediately to [email protected].
All account activity that occurs under your credentials — whether or not authorised by you — is your sole responsibility until such time as you notify pg123 of unauthorised access and the account is secured by the support team. pg123 strongly recommends enabling two-factor authentication on your account to reduce the risk of unauthorised access.
pg123 reserves the right to request additional documentation — including a government- issued photo ID, proof of address, or proof of payment method ownership — at any stage of the account lifecycle. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or restriction of withdrawal access pending verification.
All financial transactions on the pg123 platform are denominated in Indonesian Rupiah (IDR). pg123 supports the following deposit and withdrawal methods available to Indonesian players:
The minimum deposit amount is Rp 20.000. pg123 does not impose transaction fees on standard deposits or withdrawals. However, third-party payment providers may apply their own charges, for which pg123 accepts no liability.
E-wallet deposits are typically credited to your IDR Wallet within 60 seconds of transaction confirmation. Bank transfer deposits are credited within 15 minutes to 3 hours, subject to the processing schedules of the originating bank and prevailing WIB banking session times.
Withdrawal requests are processed in the order received. E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja) target a processing time of under 15 minutes during standard WIB hours. Bank transfer withdrawals target same-session processing. High-value withdrawals exceeding Rp 50.000.000 may be subject to a manual review step before release, which may extend processing time by up to one business day.
All withdrawal requests are subject to completion of KYC verification. Players who have not completed KYC will have withdrawal requests held pending the submission and approval of required identity documents. pg123 applies anti-money-laundering (AML) procedures to all financial transactions; the platform reserves the right to request source-of-funds documentation for large or unusual transactions.
pg123 offers promotional bonuses to eligible players from time to time, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and event-specific promotions aligned with the Indonesian calendar (including Idul Fitri, Ramadhan, and Indonesian Independence Day). All bonuses are subject to the specific terms and conditions published alongside each promotion, which form part of these Terms & Conditions by reference.
Unless stated otherwise in a specific promotion's terms, the following general bonus conditions apply:
All games available on the pg123 platform — including live casino tables, slot titles, sportsbook markets, crash games, and togel (Indonesia's traditional numbers lottery) — are governed by the individual game rules displayed within each game interface. In the event of a conflict between these Terms & Conditions and the specific rules of a game, the specific game rules take precedence for that game only.
The outcome of all casino and slot games is determined by certified Random Number Generator (RNG) software, independently tested and certified by accredited third-party laboratories. RTP and volatility data for every title is published in the game information panel within the platform.
Sportsbook odds are set by pg123's trading desk and are subject to change at any time prior to the settlement of a bet. Odds displayed at the moment a bet is confirmed and accepted by pg123 are the odds at which the bet will be settled, regardless of subsequent market movement. pg123 reserves the right to void bets placed on events affected by errors, data feed failures, or circumstances beyond pg123's control.
pg123 does not accept bets placed using automated software, bots, scripted tools, or any method that bypasses normal human interaction with the platform interface. Detection of automated wagering will result in the voiding of affected bets and suspension of the account pending review.
The following conduct is strictly prohibited on the pg123 platform. Violation of any of these prohibitions may result in the immediate suspension or permanent closure of your account, forfeiture of your account balance, and referral to relevant law enforcement authorities where applicable:
All content on the pg123 platform — including but not limited to the pg123 brand name, logo, visual design, game interfaces, written content, software, graphics, and data structures — is the intellectual property of pg123 or its licensed content partners, and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pg123 platform for personal, non-commercial recreational purposes only. This licence does not permit you to copy, reproduce, republish, distribute, modify, or commercially exploit any content from the pg123 platform without the prior written consent of pg123.
pg123 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering on the pg123 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.
pg123 implements 256-bit SSL encryption across all platform communications and stores player data on secured servers. pg123 does not sell personal data to third parties for commercial marketing purposes. Data sharing with third parties is limited to payment processors, identity verification providers, game studios, and regulatory or law enforcement bodies where required by Applicable Law.
To the fullest extent permitted by Applicable Law, pg123 shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of or inability to use the platform, including but not limited to:
Nothing in these Terms & Conditions limits pg123's liability for fraud, wilful misconduct, or any other liability that cannot be limited or excluded under Applicable Law.
pg123 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if pg123 reasonably believes that the player has breached these Terms & Conditions, engaged in prohibited conduct, or if the account poses an unacceptable risk to the platform, other players, or the financial integrity of pg123.
You may close your pg123 account at any time by contacting the support team via live chat or by emailing [email protected]. Upon voluntary account closure, any remaining real-money balance (excluding uncleared bonus funds that have not met their wagering requirement) will be returned to you via your registered payment method, subject to completion of any pending KYC requirements.
Accounts closed for breach of these Terms & Conditions — including fraud, multi-accounting, or prohibited conduct — will not be entitled to the return of forfeited balances, and pg123 reserves the right to pursue recovery of any losses caused by such conduct through appropriate legal channels.
These Terms & Conditions are governed by and construed in accordance with internationally recognised principles of commercial law applicable to the jurisdiction in which pg123 is licensed and operated. By using the pg123 platform, you acknowledge that online gaming may be subject to legal restrictions in your jurisdiction, and that it is your sole responsibility to ensure that your use of the platform complies with all laws applicable to you personally.
Any dispute arising out of or in connection with these Terms & Conditions, including any dispute regarding their existence, validity, or termination, shall be submitted to binding arbitration in accordance with internationally recognised arbitration rules before any court proceedings are initiated. pg123 will make reasonable efforts to resolve player disputes informally through the support team before invoking formal dispute resolution procedures.
pg123 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via a notice displayed on the pg123 platform and/or by email to the registered account address. Continued use of the platform following notification of an amendment constitutes acceptance of the revised Terms & Conditions.
The version of the Terms & Conditions in effect at the time you place a wager or initiate a financial transaction governs the rights and obligations applicable to that transaction. pg123 recommends that you review these Terms & Conditions periodically to remain informed of any updates.
For queries regarding these Terms & Conditions, account matters, financial transactions, or responsible gaming support, please contact the pg123 team through the following channels:
For responsible gaming concerns — including requests for deposit limits, account cooling-off periods, or self-exclusion — please refer to the Responsible Gaming page or contact support directly. Self-exclusion requests are processed immediately upon agent confirmation with no waiting period or persuasion delay.
Our Terms & Conditions exist to ensure a fair, secure, and transparent environment for every pg123 player across Indonesia.
Mandatory KYC verification via KTP before first withdrawal protects every player's account from unauthorised access and ensures the 21+ age policy is enforced consistently.
All deposit and withdrawal terms — including minimum amounts, processing times for BCA, BRI, BNI, Mandiri, OVO, and DANA — are stated clearly with no hidden conditions.
Every pg123 bonus carries a plainly stated wagering requirement displayed before opt-in. No buried conditions, no retroactive changes to active bonus terms.
All casino and slot outcomes are determined by certified RNG software. Third-party certified RTP figures are published in-platform for every game title on pg123.
Deposit limits, session timers, cooling-off periods, and permanent self-exclusion are accessible directly from account settings — no support ticket required to activate them.
Every pg123 session is encrypted to the same standard used by Indonesia's major banks. Two-factor authentication and login location alerts add further layers of account protection.
If anything in these Terms & Conditions is unclear, our support team is available 24/7 via live chat. You can also browse our FAQ for quick answers on deposits, bonuses, and account management.