Responsible Gaming
at pg123

1 Our Commitment to Responsible Gaming

pg123 is Indonesia's English-language online gaming platform, built around the understanding that entertainment and player safety are not competing values — they are inseparable. Responsible gaming is embedded in every layer of the pg123 platform, from the tools available in your account settings to the training provided to our support team.

We operate on a clear principle: gambling should never feel compulsive, stressful, or financially damaging. It should be an enjoyable, voluntary leisure activity — one that you can pause, limit, or stop entirely at any time. Every player on pg123, whether betting on BRI Liga 1 matches in Jakarta or playing slots from Bali, deserves the same standard of care and the same access to protective tools.

This page describes those tools in detail. We encourage you to read it fully — not because you must, but because understanding what is available makes it easier to enjoy gaming on your own terms.

2 Age Policy — 21+ Strictly Enforced

Indonesian law and pg123's own operational standards both require that all players be at least 21 years of age. This is not a guideline — it is a hard requirement applied uniformly to every account, regardless of deposit method or account type.

Age verification occurs in two stages:

1. Registration: You must confirm your date of birth during account creation. Providing a false date of birth is a violation of the pg123 Terms & Conditions and will result in permanent account closure.
2. KYC Verification: Before your first withdrawal, you must submit a valid Indonesian National Identity Card (KTP) or an equivalent government-issued identity document. The document is reviewed by our identity verification provider to confirm your name, date of birth, and nationality.

3 Player Protection Tools

pg123 provides a comprehensive suite of player protection tools that you can activate directly from your account settings — no support ticket required for most features. These tools are designed to give you meaningful, immediate control over how you engage with the platform.

4 Deposit Limits

A deposit limit is one of the most effective tools for maintaining control over your gambling budget. pg123 allows you to set a hard cap on the total amount you can deposit within a given time window — daily, weekly, or monthly. Once the limit is reached, no further deposits are accepted until the window resets or you manually raise the limit (subject to the cooling-off rules below).

Deposit limits apply across all payment methods — whether you use BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja. The limit is tracked at the account level, not per payment method.

Important rules governing deposit limits:

• Reducing a deposit limit takes effect immediately.
• Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit activates. This delay exists to prevent impulsive decisions made during high-emotion play sessions.
• Once a deposit limit is set, you cannot bypass it by creating a new account. Multi-accounting is a violation of the pg123 Terms & Conditions and will result in permanent account closure.

Setting a deposit limit does not affect existing pending withdrawals or bonus wagering progress. If you have an active bonus, reducing your deposit limit will not void the bonus, but it may affect your ability to complete the wagering requirement within the allotted time.

5 Time-Out Feature

The time-out (also called a cool-off period) is a short-term break from the pg123 platform. It is designed for players who feel they need a pause without committing to a full self-exclusion. During a time-out, your account is suspended — you cannot log in, deposit, or place wagers. Any pending withdrawals already approved before the time-out was activated will still be processed normally.

Available time-out durations on pg123:

• 24 hours — a single-session break.
• 7 days — a week-long pause.
• 30 days — a monthly break.
• Custom duration — contact support to request a specific duration between 1 and 90 days.

Time-out activations take effect within minutes of the request being confirmed by our support team or via the self-service account settings. The time-out cannot be reversed once activated — you must wait for the period to expire naturally. This intentional restriction prevents the time-out from being bypassed in moments of impulse.

6 Self-Exclusion

Self-exclusion is a permanent or long-term suspension of your pg123 account. It is the strongest player protection measure available on the platform and is intended for players who believe their gambling has become, or is at risk of becoming, a serious problem.

Once self-exclusion is activated, the following applies immediately:

• Your account is locked. You cannot log in, deposit, or place wagers.
• All pending bonuses and offers are cancelled and forfeited.
• Your verified real-money balance (minus any uncleared bonus funds) will be returned to your registered payment method after identity verification.
• pg123 will not send you promotional communications for the duration of the exclusion period.
• Attempts to create a new pg123 account during the exclusion period will be blocked via identity matching and are a violation of the Terms & Conditions.

How to request self-exclusion:

1. 1
   Contact support via live chat or email at [email protected]. State clearly that you are requesting self-exclusion and specify your preferred duration (minimum 6 months; permanent exclusion is also available).
2. 2
   Identity confirmation: The support agent will verify your account identity before processing the request. This step protects against third-party exclusion requests made without the account holder's knowledge.
3. 3
   Immediate activation: Once confirmed, your account is locked within minutes. You will receive an email confirmation of the exclusion period, start date, and earliest possible reinstatement date.
4. 4
   Balance return: Any remaining real-money balance will be returned via your most recently used verified payment method within 3–5 business days.

7 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often not obvious to the person experiencing it. The following behaviours are widely recognised as warning signs. If several of these apply to you — or to someone you know — it may be time to seek support.

• Spending more time or money gambling than you originally intended.
• Chasing losses — continuing to play to try to recover money already lost.
• Lying to family or friends about how much time or money you spend gambling.
• Neglecting work, school, family obligations, or health in order to gamble.
• Borrowing money, selling assets, or using savings reserved for essential expenses to fund gambling.
• Feeling restless, irritable, or anxious when not gambling, or when trying to reduce gambling activity.
• Using gambling as a primary way to cope with stress, loneliness, or difficult emotions.
• Making repeated unsuccessful attempts to cut down or stop gambling.
• Continuing to gamble despite significant negative consequences to your finances, relationships, or mental health.

Recognising these patterns early is the most important step. pg123's support team, live chat, and the self-service responsible gaming tools described on this page are all available to you immediately — no waiting period, no judgment.

8 Healthy Gaming Habits

Most players on pg123 enjoy gambling as a leisure activity without it ever becoming problematic. The habits below help keep gaming enjoyable and sustainable over the long term.

• Set a fixed entertainment budget for gambling and treat it as a cost — not an investment.
• Use the pg123 deposit limit tool to cap spending at the start of each month, before any session begins.
• Take regular breaks. Enable session time notifications so the platform reminds you when an hour has passed.
• Never gamble when you are emotionally distressed, tired, or under the influence of alcohol or substances.
• Accept that losses are part of the game. Never gamble with money you need for rent, food, or bills.
• Keep gambling as one of several leisure activities in your life — not the primary or only one.
• Review your win/loss history periodically from the Transactions section of your account to maintain an honest view of your activity.

9 Protecting Minors

If you share a device with household members who are under the age of 21 — including younger siblings, children, or other dependants — it is your responsibility to prevent them from accessing your pg123 account. pg123 recommends the following practical steps:

• Log out of your account after every session, particularly on shared or family devices.
• Do not save your login credentials in the browser or in shared password managers accessible to minors.
• Use device-level parental controls available on Android and iOS to restrict access to the pg123.one website or application during hours when minors are likely to use the device.
• Never share your username or password with any other person, including adult family members. Account sharing is prohibited under the pg123 Terms & Conditions and creates security and responsible gaming risks.

If you believe that a minor has accessed or registered on pg123, please contact support immediately at [email protected]. We will investigate and act on all such reports as a priority matter, with full account suspension pending investigation.

10 Getting Help

Reaching out for help with a gambling concern is a sign of strength, not weakness. pg123's support team is trained to handle responsible gaming conversations with care, confidentiality, and zero judgment. If gambling is affecting your wellbeing — or the wellbeing of someone close to you — please use one of the channels below.

• pg123 Live Chat: Available 24/7 within the logged-in platform. Indonesian-speaking agents are on duty from 08:00 to 24:00 WIB. For responsible gaming conversations outside those hours, English-language agents are available around the clock.
• Email: [email protected] — include "Responsible Gaming" in the subject line to ensure your message is routed to the specialist team. Responses within 24 hours.
• Account Self-Service: Navigate to Account › Responsible Gaming in the platform to activate deposit limits, loss limits, session time alerts, time-outs, and self-exclusion without contacting support.

pg123 is committed to continuous improvement of its responsible gaming framework. Player feedback on the tools and policies described on this page is welcomed and taken seriously. If you have a suggestion that would make responsible gaming support more effective for Indonesian players, please share it via [email protected].